Terms & Conditions

These Terms of Use govern the purchase and use of services, treatments, products and other offerings made available by Sanapurna GmbH through its websites and studio.

By registering for a service, booking an appointment, purchasing a product or otherwise placing an order with Sanapurna GmbH, you confirm that you have read and accepted these terms.

If any individual provision of these terms is subsequently found to be invalid or unenforceable, the remaining provisions will continue to apply. The affected provision will be interpreted or replaced in accordance with the applicable statutory requirements.

1. Company Information

Sanapurna GmbH
Militärstrasse 115
8004 Zurich
Switzerland

Telephone: +41 44 240 50 20
Email: hello@sanapurna.ch

Registered company number: CH-020.4.045.853-6
VAT number: CHE 402-847.297

2. Services, Classes and Products

2.1 Services Available

Sanapurna provides a range of wellness, movement, therapy and educational services. Depending on the offering, these may include:

• Ayurvedic Medicine
• Natural Medicine TEN
• Ayurveda therapy
• Massage services
• Therapeutic treatments
• Osteopathy
• Psychotherapy

The services currently available are those displayed on the relevant Sanapurna website or communicated at the Sanapurna studio.

Services may be purchased in different formats, including individual sessions, class packages and time-limited unlimited-use memberships.

Class Packages: A class package provides access to a specified number of eligible classes or sessions during its applicable validity period.

Unlimited Memberships: An unlimited membership, or Abo, permits participation in eligible classes for the duration stated at the time of purchase.

Bookings may be made online or directly through the Sanapurna studio, depending on the particular service.

Any event-specific concession or promotional rate is subject to the conditions communicated for that event.

Where an identification document is required to qualify for a particular rate, valid proof of eligibility must be provided.

3. Online Class Reservation

Sanapurna provides an online reservation facility to help members secure a place in scheduled classes. Although members may sometimes attend without making a prior reservation, advance booking is recommended because class capacity may be limited.

3.1 Using the Reservation Platform

• Members with an active package or pass: Members holding a valid class package or unlimited pass may create their personal login credentials and use the online system to reserve classes.
• Members without an active package: A person may create an account without first purchasing a pass; however, reservations can only be made after the applicable class package or pass has been purchased.
• New members: New clients who have not yet established access to the online booking system should contact Sanapurna by email at hello@sanapurna.ch to arrange their class reservation.

3.2 Booking Conditions

• Classes may generally be reserved as early as one month before the scheduled class.
• Online reservations remain available until approximately one hour before the class begins.
• When a class has reached capacity, eligible members may join the online waiting list.
• If a place becomes available, the system will send an automatic notification to the relevant person on the waiting list.
• Members who know they cannot attend a reserved class should cancel their booking as early as possible so that the place can be offered to another client.

Members may attend without a reservation where places are available. In such circumstances, arriving at least 30 minutes before the scheduled start is recommended, particularly for evening and weekend sessions. A walk-in attendance cannot be guaranteed because available places depend on the capacity of each class.

4. Retail Products

Products offered by Sanapurna through its website or studio primarily consist of yoga-related equipment and supplies. Product availability may change from time to time.

5. Prices and Discounts

5.1 Prices

All prices are stated in Swiss francs (CHF) and include the applicable statutory VAT. Sanapurna reserves the right to correct pricing errors and to amend its prices or offerings. The price applicable to an order is the price displayed at the time the order is placed.

5.2 Reduced Rates

Discounted prices may be available to certain customer groups, including apprentices, school pupils, students, seniors, unemployed persons, KulturLegi holders. Proof of eligibility may be requested before a reduced rate is granted.

6. Orders and Contract Acceptance

Submitting an order constitutes the customer's acceptance of the product or service description, the applicable price and these Terms & Conditions. Once an order has been submitted, acceptance is considered binding.

If an ordered product is no longer available, Sanapurna may propose an equivalent alternative, offer an alternative service or product, or cancel the affected order. Where an order is cancelled and payment has already been received, the corresponding amount will be refunded as applicable.

Ownership of physical goods remains with Sanapurna until the purchase price has been paid in full.

7. Payment

Sanapurna accepts payment by Visa or MasterCard.

Bank Transfer
Account holder: Sanapurna GmbH
Address: Militärstrasse 115, 8004 Zurich
Account No.: 80-151-4
IBAN: CH24 0070 0110 0035 4649 9
Bank: Zürcher Kantonalbank

For invoices requiring advance payment, payment should be completed within 10 days from the invoice date. Where physical goods are being purchased, dispatch will be arranged after the payment has been received.

8. Online Purchases and Delivery

Orders for physical products are submitted through the applicable online order form. After an order has been successfully placed, the customer receives an order confirmation by email.

Products are shipped to the delivery address entered by the customer. Applicable delivery charges are calculated during the ordering process.

Sanapurna normally prepares an order for shipment within approximately one week after receiving it. Shipments are sent through Swiss Post. Under normal circumstances, customers may expect delivery within approximately 14 days. These delivery periods are estimates rather than guaranteed deadlines.

If a shipment is significantly delayed, Sanapurna will contact the customer by telephone or email. Physical products are delivered only within Switzerland.

For purchases involving yoga classes or therapy services, the purchased service is added to the customer's account. Where applicable, the customer's Key Tag will be provided during the first visit to the Sanapurna studio.

9. Cancellation, Refunds and Service Validity

9.1 General Refund Conditions

Sanapurna passes and memberships are personal to the purchaser. Unless expressly stated otherwise, passes cannot be transferred to another person, completed purchases are non-refundable, unused sessions do not remain available after the applicable validity period has expired, and expired passes are not eligible for refunds.

Private Classes: Appointments for private lessons are considered binding. The full scheduled fee applies unless the appointment is cancelled at least 24 hours in advance.

Therapy and Massage Appointments: Appointments for therapy treatments and massages are also binding. Cancellation less than 24 hours before the scheduled appointment may result in the full appointment fee being charged.

10. Pass Extensions and Temporary Interruptions

Certain active class packages and memberships may be temporarily interrupted in circumstances such as illness, an accident or pregnancy.

A request for an interruption should be submitted promptly in writing to yoga@sanapurna.ch. Where an interruption is requested on medical grounds, Sanapurna may require a medical certificate confirming that the person is temporarily unable to participate in sports or physical activities such as yoga.

Applicable validity periods:

• Intro Abo — 1 month; no extension
• 5-Class Package — 3 months; maximum 1-week extension
• 10-Class Package — 4 months
• 1-Month Abo — 1 month
• 3-Month Abo — 3 months
• 6-Month Abo — 6 months
• 12-Month Abo — 12 months

12. Introductory Membership for New Clients

Sanapurna may offer an introductory membership to first-time clients. The introductory Abo provides access to four yoga classes during a one-month period. This introductory offer is intended exclusively for new customers and is available only on their first visit, subject to the conditions applicable at the time of purchase.

13. Returns and Exchanges of Physical Products

Purchases of physical products made through the Sanapurna online shop or directly at the studio are considered final. Unless otherwise required by applicable law or expressly agreed by Sanapurna, products cannot be returned or exchanged after purchase.

14. Privacy and Personal Information

Sanapurna collects and processes personal information where necessary for the operation of its services, customer relationships, bookings, purchases and other business activities.

Personal information is handled confidentially and in accordance with applicable data protection requirements. Sanapurna does not intentionally disclose customer information to unauthorised third parties and takes reasonable measures to prevent unauthorised access.

Sanapurna respects the rights to privacy and data protection provided under applicable Swiss law. Personal information is treated as confidential and is not sold to third parties.

Sanapurna works with its hosting and technology providers to protect information against unauthorised access, loss, misuse or alteration.

When visitors access Sanapurna websites, certain technical information may be recorded in server log files, including IP address, date and time of access, browser request, browser information and general operating-system information. Such technical information may be used in aggregated or anonymised form for statistical analysis, website improvement and understanding general usage trends.

15. Social Media Plugins

The Sanapurna website may contain integrated features provided by social networking services, including Facebook.

Where such functionality is enabled, interaction with the relevant social-media feature may result in information being transmitted between the visitor's browser and the social-media provider.

Visitors who are logged into their social-media accounts may therefore be able to associate their website interaction with those accounts. Sanapurna does not control the information processed directly by the relevant social-media provider.

Users who do not want such an association to occur should review the privacy settings of the relevant service and, where appropriate, log out of their social-media account before interacting with the corresponding website functionality.

16. Intellectual Property and Copyright

All content published by Sanapurna GmbH, including website pages and other protected materials, remains subject to applicable copyright and intellectual-property laws.

The reproduction, copying, distribution or other use of protected content requires prior written permission from the relevant copyright holder unless such use is expressly permitted by law.

Unauthorised reproduction or imitation of protected materials may constitute an infringement and may result in the exercise of applicable legal rights, including claims for damages.

© Sanapurna GmbH, Zurich. All rights reserved.

17. Acceptance of These Terms

By purchasing a Sanapurna product or service, making a reservation, registering for a program or otherwise using the applicable services, the customer confirms that they have read, understood and accepted these Terms & Conditions.

Sanapurna reserves the right to update these terms when necessary to reflect changes in its services, operations or applicable legal requirements.

The version applicable to an order or booking will be the version in force at the relevant time.

Sanapurna GmbH
Zurich, Switzerland